Comfort Glow CGD3018NT Installation Manual

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WARNING: If the information in this
manual is not followed exactly, a fire or
explosion may result causing property
damage, personal injury, or loss of life.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance.
Do not touch any electrical switch; do
not use any phone in your building.
Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
If you cannot reach your gas sup-
plier, call the fire department.
Installation and service must be per-
formed by a qualified installer, service
agency, or the gas supplier.
WARNING: Improper installation, adjust-
ment, alteration, service, or maintenance
can cause injury or property damage.
Refer to this manual for correct installa-
tion and operational procedures. For
assistance or additional information
consult a qualified installer, service
agency, or the gas supplier.
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in
which it is installed. Provisions for adequate combustion and ventilation air must be
provided. Refer to
Air for Combustion and Ventilation
section on page 4 of this manual.
CGD3018N CY2718N
CGD3924N CY3124N
CGD3930N
18", 24", and 30"
Variable Manually-Controlled Models
CGD3018NT CGD3924NT
CGD3930NT CGB3924NT
CGB3930NT
18", 24" and 30" Thermostatically-
Controlled Models
MOUNTAIN OAK, PREMIUM AGED SPLIT OAK,
AND SMOKY MOUNTAIN OAK UNVENTED
(VENT-FREE) NATURAL GAS LOG HEATERS
Patent Pending
This appliance may be installed in an aftermarket* manufactured (mobile) home, where not prohibited
by state or local codes.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
(Smoky Mountain Oak Model Shown)
WARNING: This appliance is for instal-
lation only in a solid-fuel burning ma-
sonry or UL127 factory-built fireplace,
or in an approved ventless firebox. It is
design-certified for these installations
in accordance with ANS Z21.11.2.
Exception: Do not install this appliance
in a factory-built fireplace that includes
instructions stating it has not been
tested or should not be used with
unvented gas logs.
®
VARIABLE MANUALLY-CONTROLLED MODELS ALSO DESIGN-CERTIFIED
AS VENTED DECORATIVE APPLIANCES
OWNER’S OPERATION AND INSTALLATION MANUAL
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Summary of Contents

Page 1

Save this manual for future reference.WARNING: If the information in thismanual is not followed exactly, a fire orexplosion may result causing propert

Page 2 - INFORMATION

10104340VENT-FREE NATURAL GAS LOG HEATERINSTALLATIONContinuedINSTALLING DAMPERCLAMP ACCESSORY FORVENTED OPERATIONNote: When used as a vented heater, a

Page 3

11104340OWNER’S MANUALINSTALLATIONContinuedINSTALLING HEATER BASEASSEMBLYIMPORTANT: Make sure the heater burn-ers are level. If heater is not level, h

Page 4 - FEATURES

12104340VENT-FREE NATURAL GAS LOG HEATER CAUTION: Avoid damage toregulator. Hold gas regulator withwrench when connecting it to gaspiping and/or fitti

Page 5

13104340OWNER’S MANUAL WARNING: Never use an openflame to check for a leak. Apply amixture of liquid soap and waterto all joints. Bubbles formingshow

Page 6

14104340VENT-FREE NATURAL GAS LOG HEATERINSTALLATIONContinued WARNING: Failure to positionthe parts in accordance with thesediagrams or failure to use

Page 7

15104340OWNER’S MANUALINSTALLATIONContinuedDual Burner Premium AgedSplit Oak Models WARNING: Failure to positionthe parts in accordance with thesediag

Page 8

16104340VENT-FREE NATURAL GAS LOG HEATERSingle Burner Mountain OakModelsINSTALLATIONContinued WARNING: Failure to positionthe parts in accordance with

Page 9

17104340OWNER’S MANUAL1. STOP! Read the safety information,column 1.2. Make sure manual shutoff valve isfully open.3. Press in and turn control knob c

Page 10 - INSTALLATION

18104340VENT-FREE NATURAL GAS LOG HEATER1. STOP! Read the safety information,column 2.2. Make sure manual shutoff valve isfully open.3. Turn control k

Page 11 - OWNER’S MANUAL

19104340OWNER’S MANUALLOHIOFFPilotFigure 32 - Control Knob and Ignitor But-ton Location5. Turn control knob counterclockwiseC-clockwise to the PILOT p

Page 12

2104340VENT-FREE NATURAL GAS LOG HEATER1. This appliance is only for use with thetype of gas indicated on the rating plate.This appliance is not conve

Page 13

20104340VENT-FREE NATURAL GAS LOG HEATERCLEANING ANDMAINTENANCE WARNING: Turn off heaterand let cool before cleaning. CAUTION: You must keepcontrol ar

Page 14

21104340OWNER’S MANUALTROUBLESHOOTING WARNING: Turn off and un-plug heater and let cool beforeservicing. Only a qualified ser-vice person should servi

Page 15

22104340VENT-FREE NATURAL GAS LOG HEATEROBSERVED PROBLEMBurner does light after ODS/pilot is litDelayed ignition burnerBurner backfiring during combus

Page 16

23104340OWNER’S MANUALTROUBLESHOOTINGContinued WARNING: If you smell gas• Shut off gas supply.• Do not try to light any appliance.• Do not touch any e

Page 17

24104340VENT-FREE NATURAL GAS LOG HEATERAdhesive-backedMounting ClipFigure 41 - Locating Thermostat SensingBulb on Masonry FireplaceThermostatSensing

Page 18 - OPERATING

25104340OWNER’S MANUALTECHNICALSERVICEYou may have further questions about in-stallation, operation, or troubleshooting.If so, contact DESA Internatio

Page 19

26104340VENT-FREE NATURAL GAS LOG HEATERThese Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by provi

Page 20 - INSPECTING

27104340OWNER’S MANUALACCESSORIESPurchase these fireplace accessories fromyour local dealer. If they can not supplythese accessories, call DESA Intern

Page 21

28104340VENT-FREE NATURAL GAS LOG HEATERILLUSTRATEDPARTSBREAKDOWNVariable Manually-ControlledSmoky Mountain Oak ModelsCGD3018NCGD3924NCGD3930N53214211

Page 22 - TROUBLESHOOTING

29104340OWNER’S MANUALThis list contains replaceable parts used in your heater. When ordering parts, follow theinstructions listed under Replacement P

Page 23

3104340OWNER’S MANUALPRODUCTIDENTIFICATIONFigure 1 - Vent-Free Gas Log Heater - Duel Burner (Logs May Vary by Model -Yellow Flame Logs Shown)LOCAL COD

Page 24 - OPTIONAL

30104340VENT-FREE NATURAL GAS LOG HEATERILLUSTRATEDPARTSBREAKDOWNThermostatically-ControlledPremium Aged Split Oak Models242121212186711124153213 910

Page 25

31104340OWNER’S MANUALThis list contains replaceable parts used in your heater. When ordering parts, follow theinstructions listed under Replacement P

Page 26 - PARTS CENTRAL

32104340VENT-FREE NATURAL GAS LOG HEATERILLUSTRATEDPARTSBREAKDOWNThermostatically-ControlledSmoky Mountain Oak Models5212121321421867111213 910171919

Page 27

33104340OWNER’S MANUALThis list contains replaceable parts used in your heater. When ordering parts, followthe instructions listed under Replacement P

Page 28 - BREAKDOWN

34104340VENT-FREE NATURAL GAS LOG HEATERILLUSTRATEDPARTSBREAKDOWNVariable Manually-ControlledMountain Oak ModelsCY2718NCY3124N421312211011217215689151

Page 29

35104340OWNER’S MANUALKEY CY2718N CY3124NNO. PART NUMBER PART NUMBER DESCRIPTION QTY.1 103729-04 103729-03 Back Log (#1) 12 103730-04 103730-03 Front

Page 30

LIMITED WARRANTYCOMFORT GLOW VENT-FREE NATURAL GAS LOG HEATERSDESA International warrants this product to be free from defects in materials and compon

Page 31

4104340VENT-FREE NATURAL GAS LOG HEATERAIR FORCOMBUSTION ANDVENTILATIONToday’s homes are built more energy effi-cient than ever. New materials, increa

Page 32

5104340OWNER’S MANUALAIR FORCOMBUSTION ANDVENTILATIONContinuedDETERMINING FRESH-AIR FLOW FOR HEATER LOCATIONDetermining if You Have a Confined or Unco

Page 33

6104340VENT-FREE NATURAL GAS LOG HEATERAIR FORCOMBUSTION ANDVENTILATIONContinuedVENTILATION AIRVentilation Air From InsideBuildingThis fresh air would

Page 34

7104340OWNER’S MANUALINSTALLATIONNOTICE: A qualified service per-son must install heater. Followall local codes. WARNING: Before installingin a solid

Page 35

8104340VENT-FREE NATURAL GAS LOG HEATERIf Using MantelYou must have noncombustible material(s)above the fireplace opening. Noncombus-tible materials (

Page 36 - WARRANTY INFORMATION

9104340OWNER’S MANUALFigure 7 - Minimum Mantel Clearances Without Using HoodMANTEL CLEARANCESIn addition to meeting noncombustible mate-rial clearance

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